All our shoes are despatched free of charge on orders using standard delivery (2 to 4 days) to the UK, unless Express delivery is chosen at the checkout which is £5 and takes 1-2 days. International delivery can take between 1 and 5 days depending on which country you are from. We recommend international buyers use PayPal as their payment method.
Standard delivery UK 2-4 Days - Free
Worldwide Standard delivery is also free and takes 1 to 5 days.
All orders are sent via a tracked delivery service that will require a signature upon receipt. If a signature is not made, they will be returned to your local depot.
Please note that Lussoti cannot accept responsibility for any delays that occur whilst in transit with the courier
You may return your product if it has any defects or you are not satisfied with your product within 14 days from receipt of delivery for either a refund or an exchange. The item must be unworn and undamaged and returned in the original packaging and perfectly intact.
Lussoti recommend you try on your shoes on a soft, clean, carpeted area to avoid any damage to the soles. Our shoes are made from the highest quality leather and returns will not be accepted if there are signs of any scrapes, damage or wear.
Customers are advised to retain proof of postage for their returned item and are responsible for shipping costs. Please note Lussoti are not responsible for any returned items lost in transit therefore we recommend you use a service that requires a signature upon delivery and insures you for the value of your item. Any bespoke orders cannot be returned unless the product is defected you are responsible for the delivery costs to return the item back to us.
Any exchanges will be sent free of charge. If you are exchanging for a size we do not hold in stock we shall email you before processing your refund.
We aim to process the refunds within 7-10 working days of receiving the item.
Please inform us that you are returning your item/s by the contact page or firstname.lastname@example.org. Our returns address is:
622 Chatsworth Road